AxonWhale

"Smart Agents for Smart Businesses"

AxonWhale

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AxonWhale

Reduce operational expenses by 60% with our AI-driven customer service automation

Optimize support operations, precisely respond to customer inquiries across over 35 channels, and lower support costs using our advanced unified customer service platform.

  • Achieve 90% automation in just 30 days
  • Enhance CSAT by 40%
  • Boost agent productivity by 50%
  • Utilize our in-house LLM with less than 1% hallucination
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90% TICKET DEFLECTION WITH AI

Deliver highly accurate responses to customer queries

Automate over 1,000 routine inquiries and delegate complex issues to live agents with context, cutting ticket handling time by 35%. Our AI agents maintain a hallucination rate below 1%, ensuring precise answers.

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60% INCREASE IN CUSTOMER SATISFACTION

Move from static FAQ to dynamic, context-aware responses

Our proprietary Orchestrator LLM comprehends user conversations, facilitating real-time, goal-oriented decisions. Automate comprehensive workflows such as purchases and booking rescheduling, enabling AI agents to act in real-time.

BOOST AGENT PRODUCTIVITY BY 50%

Enhance agent support with cutting-edge AI innovations

Manage interactions across chat, email, and voice channels with our generative AI-powered Inbox, featuring tools like auto-response, ticket summarization, and coaching insights for faster, higher-quality responses. Utilize our Customer Data Platform (CDP) for user insights and personalized conversations.

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50% FASTER TIME TO MARKET

Achieve rapid deployment

Deploy bots twice as fast with AxonWhale, requiring no training or coding. Seamlessly integrate with your tech stack, including your knowledge base, CRM, and other applications, for efficient and accurate resolutions.

20+ REAL-TIME ACTIONABLE INSIGHTS

Monitor essential metrics to drive business performance

Improve customer satisfaction with real-time, actionable insights. Make informed decisions using key performance indicators such as deflection rate, goal completion rate (GCR), customer satisfaction (CSAT), first response time (FRT), and more.

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The future of enterprise customer experience

Benefits of Dynamic Automation Platform

  • Leverage over 16 billion annual conversations for an improved experience
  • Provide immediate, customized support with leading accuracy
  • Deploy AI bots twice as fast to stay ahead of competitors
  • Gain from a secure and scalable multi-LLM platform
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